Venta Financial Group, Inc Complaint: Loan servicing, payments, escrow account

#1487434 27 Jul 2015

Mortgage Conventional fixed mortgage

Complaint #1487434 submitted on 07/27/2015 relating to Venta Financial Group, Inc. Complaint relates to Mortgage Conventional fixed mortgage - Loan servicing, payments, escrow account .

Complaint was submitted via Web and sent to the company on Friday 21st August 2015.

Narrative (may be redacted).

I have been a XXXX XXXX XXXX for 10 years and have never experienced such a poor mortgage company. I was the listing XXXX for a property located at XXXX, IL. The buyers decided to us the mortgage company of XXXX XXXX XXXX a division of XXXX XXXX XXXX. XXXX XXXX XXXX # XXXX and XXXX XXXX were the loan officers on the file. XXXX is the email that I sent to them after the closing and I believe it will explain the situation.
XXXX & XXXX : As you probably know, the above referenced property closed today after a XXXX hour closing. You were not much help and your attitude was not much appreciated by all involved - your clients, XXXX attorneys, XXXX real estate brokers and the closer at the title company. XXXX, sorry you were not able to attend the closing as you indicated in an email a couple of days ago. Just XXXX example of the lies that we heard though this transaction.
I found you and your company to be very unprofessional, unreliable, would not communicate, fast talking, and did not ever provide accurate information. You and your company are a horrible disgrace to our industry.
I will also be filing a formal complaint with the CFPB - Consumer Financial Protection Bureau regarding this transaction. All included on this email, the website is XXXX if you would like to join me with your opinion.
I will never refer a client to you and will share the story of this transaction with as many fellow brokers as I can. Again, you are a disgrace and I hope to never run across you again.
Please let me know if you have any questions. I will also be forwarding this email to your corporate office.

XXXX and XXXX from XXXX XXXX Loans are truly a disgrace to the mortgage industry. Again, they would not communicate, provided false information .... I would have to text, email, call time and time again to get a response from them. When I got the response, it was just BS.
It took them 2 months past the contract close date to get the clear to close. The closing took XXXX hours since we had to sit and wait for the wire from XXXX. During the closing, the buyer attorney was hung up on by XXXX and the closing agent from the title company was also yelled at by XXXX.

All I can say is that they are a disgrace to the mortgage industry and should not be licensed or in business if this is how they treat their clients.

Please let me know if you have any questions.

Have you dealt with Venta Financial Group, Inc?

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