Complaint #1484549 submitted on 07/23/2015 relating to CarMax, Inc.. Complaint relates to Consumer Loan Vehicle loan - Problems when you are unable to pay .
Complaint was submitted via Web and sent to the company on Thursday 23rd July 2015.
I 've never liked the vehicle I purchased from carmax. Unfortunately, when I bought the car I was working close to XXXX hour weeks, so I did n't have time to return it within the time allotment.
In XXXX, I went to return the vehicle and they were going to allow me to return it if I paid an {$80.00} fee. Now, they are allowing me to return it, but the new balance has increased to {$1500.00}.
I 've been in and out of the hospital for the past XXXX months. I want to return the vehicle but I 'm afraid they are just going to screw me out of even more money if I surrender it instead of return it.
I 've been disappointed in carmax for a while, but I do n't know how else to resolve the problem. I ca n't pay for the car or the upkeep or the insurance, and I do n't have money to file for bankruptcy ... which would be the only real option for me at this point.
My debt is already uncontrollable.
Please help me.
Thank You,
| Company | CarMax, Inc. |
| Complaint ID | 1484549 |
| Date Received | 07/23/2015 |
| Product | Consumer Loan Vehicle loan |
| Issue | Problems when you are unable to pay |
| State/ZIP Code | MD 208XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/23/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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