Complaint #1481619 submitted on 07/22/2015 relating to Genesis Lending. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Need information about my balance/terms.
Complaint was submitted via Web and sent to the company on Wednesday 29th July 2015.
I had a genesis lending loan, that has been charged off, it is appearing on my credit report and weighing it down a lot. I have called genesis and was redirected to another company phone number XXXX, they do n't seem to have any information on me, I called called XXXX whose name appear on my credit report and they do n't have any information on my loan. I have trying to get information, no one seems to know or have any information about me. If I CA N'T GET INFORMATION, I WANT THE REPORT REMOVED FROM MY CREDIT.
| Company | Genesis Lending |
| Complaint ID | 1481619 |
| Date Received | 07/22/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Need information about my balance/terms |
| State/ZIP Code | VA 221XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint caused principally by actions of third party outside the control or direction of the company |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/29/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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