Complaint #1479283 submitted on 07/21/2015 relating to Pacific Union Financial, LLC. Complaint relates to Mortgage FHA mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Tuesday 21st July 2015.
Have you had complaints submitted on Pacific Union Financial in XXXX TX?
I am a XXXX representing XXXX and XXXX XXXX on this FHA ShortSale that Pacific Union Financial had agreed to participate on a short sale 18 months ago.
We had submitted XXXX offers with the best XXXX on XXXX XXXX, 2015 " All Cash '' offer.
FHA Mtg Letter XXXX still required an appraisal by an FHA certified appraiser.
They did order an FHA appraisal on this last offer. They kept changing Short sale negotiating specialist 's and losing documents. Two months ago XXXX XXXX supervisorrequest the borrowers financial statements to see if they qualified for a Loan Modificationwhich they offer XXXX and XXXX a $ XXXX monthly payment reductions.
Since the borrowers did not accept this loan modification, the lender is proceeding withtheir foreclosure. The borrowers speak limited XXXX, so I had to assist them on all ofthis. Can you assist on this or will you pass this to HUD/FHA to follow up on this issue.
I will be glad to provide all the documentation that I have if needed.
I have attached copies of the last XXXX emails form Pacific Union, I requested the namesand contact information of the supervisors, but never received them.
Thank you for you help on this matter.
Sincerely, XXXX XXXX
| Company | Pacific Union Financial, LLC |
| Complaint ID | 1479283 |
| Date Received | 07/21/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | WA 983XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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