Complaint #1466459 submitted on 07/14/2015 relating to Vengroff Williams, Inc. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Cont'd attempts collect debt not owed Debt resulted from identity theft.
Complaint was submitted via Web and sent to the company on Tuesday 14th July 2015.
A truck was rented and stolen from XXXX by an individual that used my credit card and impersonated me over the phone. There is an active arrest warrant for this person. XXXX advised me to call my credit card company, XXXX Bank, and dispute this transaction. XXXX XXXX investigated and credited the resulting charges back to me. I was verbally informed by XXXX loss mitigation that I had no outstanding balance. This was in XXXX of 2014. This year I have been contacted by a collection agency and was advised that XXXX is trying to collect the fraudulent charges from me. I called XXXX and they were no help and told me that the charges were my responsibility even though they were fraudulent. The total amount they are trying to collect is {$1200.00}.
| Company | Vengroff Williams, Inc |
| Complaint ID | 1466459 |
| Date Received | 07/14/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | Cont'd attempts collect debt not owed Debt resulted from identity theft |
| State/ZIP Code | NV 891XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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