Complaint #1806223 submitted on 02/27/2016 relating to Citibank. Complaint relates to Credit card - Closing/Cancelling account .
Complaint was submitted via Web and sent to the company on Saturday 27th February 2016.
Citibank closed my Citi Prestige card after I paid the annual fee for the membership year. They closed it about 6 months after I paid the fee, and are refusing to refund the portion of the fee covering the remaining 6 months of the membership year. Citibank 's communication with me, which is attached, states they would refund it if I closed the account within 30 days of paying it. It was not my choice to close my account which never had a late or missed payment, so Citibank is participating in unfair and deceptive practices by charging a fee and then closing an account leaving me without access to paid benefits.
| Company | Citibank |
| Complaint ID | 1806223 |
| Date Received | 02/27/2016 |
| Product | Credit card |
| Issue | Closing/Cancelling account |
| State/ZIP Code | TX 760XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company has responded to the consumer and the CFPB and chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/27/2016 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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