Complaint #1466826 submitted on 07/14/2015 relating to Valley National Bank. Complaint relates to Mortgage Conventional fixed mortgage - Application, originator, mortgage broker .
Complaint was submitted via Web and sent to the company on Tuesday 14th July 2015.
I applied online for a refinance, and the GFE that was generated did not remain the same after I spoke with an agent the first time. On XXXX/XXXX/15, I paid the lock-in fee of {$490.00} for which the agreement said I could rescind it if I did n't yet receive countersigned documents. I rescinded the agreement on XXXX/XXXX/15 because I became distrustful of the process and agent. Plus, I had n't received any documents. I was told on XXXX/XXXX/15 that the lock-in fee of {$490.00} that I paid would be refunded to me. After sending a reminder email on XXXX/XXXX/15, I still have n't heard from any agent at Valley National Bankl
| Company | Valley National Bank |
| Complaint ID | 1466826 |
| Date Received | 07/14/2015 |
| Product | Mortgage Conventional fixed mortgage |
| Issue | Application, originator, mortgage broker |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 07/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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