Complaint #1466759 submitted on 07/14/2015 relating to BankUnited. Complaint relates to Bank account or service Checking account - Problems caused by my funds being low .
Complaint was submitted via Web and sent to the company on Tuesday 14th July 2015.
I have had an account with Bank United for over XXXX years. My account was overdrawn and I received a call from a very aggressive and disgruntled Bank United employee, XXXX XXXX XXXX who excoriated me for being overdrawn and demanded payment, of which I responded as soon as commissions came in it would be taken care of. I am in Hawaii since XX/XX/XXXX and am nowhere near a Bank United branch, none on the island. I set this account at Bank United to receive funds electronically to cover these eventualities, however XXXX XXXX restricted my account and I called customer service and spent over an XXXX trying to pay this and I was not allowed to do so. XXXX XXXX also made harrasing and somewhat threatening calls to the joint account holder including emails of that she must cover overdraft or she would be negatively impacted. I am pretty sure that these bully tactics are employed regularly, and I ask that in order to protect the public at large and prevent these immense institutions from basically garnering more fees improperly into their coffers that your organization look into to this and take any appropriate actions necessary. XXXX XXXX XX/XX/XXXX made XXXX XXXX in overdraft fees so this is a very lucrative avenue for the banks, just FYI.
Thank you in advance for your attention to this matter!
| Company | BankUnited |
| Complaint ID | 1466759 |
| Date Received | 07/14/2015 |
| Product | Bank account or service Checking account |
| Issue | Problems caused by my funds being low |
| State/ZIP Code | FL 331XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 07/14/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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