Complaint #1464801 submitted on 07/13/2015 relating to CarMax, Inc.. Complaint relates to Consumer Loan Vehicle loan - Shopping for a loan or lease .
Complaint was submitted via Web and sent to the company on Monday 13th July 2015.
I went online to XXXX and applied for an auto loan. I received acouple of offers and chose the one that I liked. I chose a company calledXXXX, 72 month term and a 5.99 % interest rate. I have used this companybefore and never had an issue. I previously used a check from this companyto buy a vehicle at CarMax in XXXX, Tx. So I decided I would do the samethis time around. Except when I found a vehicle that I liked at CarMax, they told me they would not accept the check. I called XXXX and theyconfirmed that they have an open business relationship with CarMax andnot sure why they would not accept the check. I then called CarMax foranswers. I spoke to a XXXX XXXX which works in Business Relations andshe told me that she received an email advising that they no longer dobusiness with XXXX as of 2 weeks ago. I honestly think that this is alending tactic to get me to use their in house financing which is at a muchhigher rate of 11.99 % and 12.99 % depending on how long the term is. Canyou please research this and let me know if they are targeting consumers likeme to use their much higher rate in house financing? Thanks.
| Company | CarMax, Inc. |
| Complaint ID | 1464801 |
| Date Received | 07/13/2015 |
| Product | Consumer Loan Vehicle loan |
| Issue | Shopping for a loan or lease |
| State/ZIP Code | TX 761XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/13/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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