Complaint #1453905 submitted on 07/07/2015 relating to J.S Resolution Group, Inc.. Complaint relates to Debt collection I do not know - Disclosure verification of debt Not given enough info to verify debt.
Complaint was submitted via Web and sent to the company on Tuesday 28th July 2015.
On XXXX/XXXX/15 at XXXX pacific time. I received a call from an unknown number. Person left name, XXXX XXXX, stating that if I did n't call them back immediately legal action would be taken & I would be served papers. She left the file #. I returned the call at XXXX pacific time. I was transferred XXXX times. The first person was XXXX XXXX because, I recognized her voice from the voicemail msg. She then transferred me to someone named XXXX. XXXX said my name & asked if the last XXXX digits of my social were # # # #. As I was on hold, I XXXX this company 's name and saw the list of complaints from different consumers.
When XXXX asked about my social, I replied, " I do n't know you tell me if that is correct. What is this debt about? I know my bills and I know who I need to pay. Can you tell me what is this regarding? '' XXXX replied : " So you do n't know your social? '' I said, " Ma'am, what is this debt about? Can you give me any information on who this debt is owed to? '' She said : " I ca n't give you any information because I need to verify that it is you who I am speaking to. '' I said, " I 'm not going to verify my social security number because, I do not owe any debt collector, and you will not even tell me what this about. '' She said : I am asking you for the last XXXX digits of your social security number. '' I said, " And I am telling you to verify the debt. What is this company that I apparently owe this debt to? '' She said, " So, you 're not going to give me the last XXXX digits of your social security number? '' I said, " I tell you what I will do, I am going to call the police. '' She said, " Fine. '' And she hung up the phone. If she was trying to verify if the person is actually me, why would she blurt out the last XXXX digits of someone 's social security number? Usually when asked to verify your social, a representative from a reputable financial institution will not repeat your information.
| Company | J.S Resolution Group, Inc. |
| Complaint ID | 1453905 |
| Date Received | 07/07/2015 |
| Product | Debt collection I do not know |
| Issue | Disclosure verification of debt Not given enough info to verify debt |
| State/ZIP Code | CA 916XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.