Complaint #1452474 submitted on 07/06/2015 relating to KeyBank NA. Complaint relates to Bank account or service Other bank product/service - Problems caused by my funds being low .
Complaint was submitted via Web and sent to the company on Monday 6th July 2015.
ON XXXX/XXXX/2015 I PURCHASED A KEY POSSIBILITIES PREPAID DEBIT CARD. AT THE KEY BANK IN XXXX, VT. XXXX. 2 HOURS LATER I LOST THE CARD. ORIGINALLY IT HAD {$400.00}. I CALLED THE BANK IMMEDIATELY AND REPORTED IT LOST. I WAS TOLD I HAVE A BALANCE OF {$210.00} AND A CHECK WILL BE MAILED TO ME FOR {$210.00}. TODAY XX/XX/2015 I CALLED KEY BANK AND THEY SAID I HAD A BALANCE OF {$.00}. THEY MADE A ERROR AND AS IT STAND 'S I AM OUT $ XXXX DID THE RIGHT THING AND REPORTED IT LOST. THE CARD NO. IS XXXX.
XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, VT. XXXX XXXX.
Older American
| Company | KeyBank NA |
| Complaint ID | 1452474 |
| Date Received | 07/06/2015 |
| Product | Bank account or service Other bank product/service |
| Issue | Problems caused by my funds being low |
| State/ZIP Code | VT 054XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/06/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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