Complaint #1450855 submitted on 07/03/2015 relating to Capital One. Complaint relates to Credit card - Cash advance fee .
Complaint was submitted via Web and sent to the company on Saturday 4th July 2015.
On XXXX XXXX I was the victim of a crime, a cyber crime, a federal grant scam.
On XXXX XXXX I called Capital One to report the fraud.
They because it involved a cash advance I could not dispute the charge.
But that I should report it to the local authorities.
I proceeded to report the crime to XXXX XXXX XXXX XXXXThe FBI XXXXThe XXXX Oregon Police Case XXXX Fraud Department case XXXX XXXXThe Better Business Bureau XXXX The Attorney General and the Consumer Financial Protection Bureau XXXX
At this point and on XXXX XXXX I called Capital One again and gave them all this information.
They however still maintained that it was a crime, because I withdrew the cash advance I could not dispute the charge.
They did agree to waive the {$25.00} daily interest fee on the cash advance.
But that I should communicate XXXX
I did and they thought there was some insurance that might cover this incident.
Especially since it happened while I was traveling.
The sent me to the FTC.gov and my case there is ref # XXXXThey said it would be Capital One who would be the one to remove the fraudulent charge.
They said to contact the XXXX Division of Capital One.
When I did that they said there was no such division and sent me to a supervisor named XXXX.
He maintained that a cash advance can not be disputed.
He also saw no promise the {$25.00} daily interest fee would be waived.
I am a senior citizen who was taken advantage of and Capital One continues that chain of abuse.
Please help me convince Capital One that I was robbed, even tho it was infact me who withdrew the money ; I 've never taken a cash advance before in my entire life and only did so because I believed wholeheartedly that I was the recipient of a federal grant and would be able to pay off the credit card immediately.
Yes, I sent the crooks {$800.00} but with the huge interest fees my loses may exceed {$5000.00} if Capital One will not permit me to dispute the initial cash advance XXXX XXXX. Thank You!
Older American
| Company | Capital One |
| Complaint ID | 1450855 |
| Date Received | 07/03/2015 |
| Product | Credit card |
| Issue | Cash advance fee |
| State/ZIP Code | AR 726XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 07/04/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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