1st 2nd Mortgage Company Of NJ, Inc. Complaint: Application, originator, mortgage broker

#1437506 25 Jun 2015

Mortgage Conventional fixed mortgage

Complaint #1437506 submitted on 06/25/2015 relating to 1st 2nd Mortgage Company Of NJ, Inc.. Complaint relates to Mortgage Conventional fixed mortgage - Application, originator, mortgage broker .

Complaint was submitted via Web and sent to the company on Wednesday 22nd July 2015.

Narrative (may be redacted).

My mortgage company has misrepresented themselves by guaranteeing me a 7 year mortgage at 3 % interest rate. They had all of my documents within a reasonable time period ( 2 weeks ) and because the rates went up instead of down, as they were hoping for, they are not honoring our agreement, as per our emails. I found that they lied to me and did not lock me in with the 3 % saying that the forms needed to be completed first. They are completely unethical and dishonest. They were the ones that called me regarding the reduced interest rate and I quickly acted upon it. I took my time, effort and cost to gather all of the information that they needed and I am told " I 'm sorry for the misunderstanding ''. There is no misunderstanding, they are just scamming me and I do n't appreciate it. I want them to honor their commitment that they made to me and complete my refinancing as per our agreed upon arrangement. I find it hard to believe that after 9 years they treat their customers like this and expect to get away with it. I am sure that I am not the only XXXX they have done this to. I would greatly appreciate you looking into, what I believe, is their unethical behavior. I have all correspondence that was emailed between us. I want them to honor their commitment that they made to me and complete my refinancing, as per our agreed upon arrangement, 7 year fixed term at 3 % interest rate.

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