Complaint #1428848 submitted on 06/20/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Late fee .
Complaint was submitted via Web and sent to the company on Wednesday 24th June 2015.
First National Bank of Omaha XXXX card does not waive more than XXXX late fee for the life of the card. I paid my XXXX card online at XXXX., XXXX XXXX, the day the card payment was due. However, this card like many has early deadlines. This payment was due at XXXX., CDT, XXXX., my time, MDT. I had XXXX late fee waived on this card more than a year ago. I asked to have {$10.00} late fee waived when I called card on XXXX XXXX. I talked to customer service rep., and XXXX supervisors. They would not waive the fee. I closed this card some time ago, so I can not close it. I am trying to pay it off. Now, bank added {$10.00} fee it will not remove. Yes, I know it is likely in my card agreement, as I was told. But most credit card issuers will waive at least XXXX late fee a year. This {$10.00} fee should be waived in this case routinely. I overlooked paying the card until the night it was due. The bank is getting a fee for nothing. It got the payment six hours after its early deadline. I want to know what other federal agency I should file a complaint. This is not a just late fee. It is getting money only to make it more difficult for me to pay off the card.
| Company | First National Bank of Omaha |
| Complaint ID | 1428848 |
| Date Received | 06/20/2015 |
| Product | Credit card |
| Issue | Late fee |
| State/ZIP Code | TX 799XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/24/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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