Complaint #1430339 submitted on 06/19/2015 relating to Army and Air Force Exchange Service. Complaint relates to Debt collection I do not know - False statements or representation Attempted to collect wrong amount.
Complaint was submitted via Web and sent to the company on Friday 19th June 2015.
On XXXX/XXXX/15 I paid XXXX XXXX XXXX for an old military debt on my AAFES STAR Card for the amount of {$3700.00}. I had a garnishment on my paycheck prior to that and on XX/XX/XXXX {$500.00} was garnished, and again on XX/XX/XXXX my pay was garnished for {$240.00}. I have contacted XXXX XXXX XXXX for the overpayment and have still not received my overpayment refund and can not get an answer to when and if it will be refunded. I also contacted the Military AAFES Star card and the balances between the collection agency and the debtor do not match. XXXX has been very hard to deal with and the XXXX XXXX put me on hold for an hour when I requested a manager. I 'm very frustrated with the XXXX agencies and would like for them to contact each other, figure out my overpayment, and refund me immediately, I have paystubs that can verify the garnishment as well as the wire transfer from my bank when I paid the debt off.
Servicemember
| Company | Army and Air Force Exchange Service |
| Complaint ID | 1430339 |
| Date Received | 06/19/2015 |
| Product | Debt collection I do not know |
| Issue | False statements or representation Attempted to collect wrong amount |
| State/ZIP Code | AK 996XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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