First National Bank of Omaha Complaint: Settlement process and costs

#1427137 18 Jun 2015

Mortgage VA mortgage

Complaint #1427137 submitted on 06/18/2015 relating to First National Bank of Omaha. Complaint relates to Mortgage VA mortgage - Settlement process and costs .

Complaint was submitted via Web and sent to the company on Thursday 18th June 2015.

Narrative (may be redacted).

As a new home buyer trying to purchase a XXXX ( Seller ) through First National Bank of Omaha ( Lender ). Neither Seller/Lender communicated clearly what need to be done to locking in a interest rate. In addition, It appeared that Lender intentionally delayed the loan approval process to go beyond the XXXX day lock in period.

I had just recently been approved by the Lender for a mortgage that fell through because of the appraisal, but they continued to come up with reasons for delaying the new loan request. Also, between loans they where inconsistent on how to lock in the interest rate. The XXXX loan was through a form, the new loan with Seller needed to be locked in via email.

Now due to my contract with Seller, I have no options to protect myself from this Lender and have to continue the process no matter what the Lender decides to do, even at closing. Of course, I 'm sure the Lender was completely aware of this when I tried to dispute my case with upper management for a reasonable resolution.

Company First National Bank of Omaha
Complaint ID 1427137
Date Received 06/18/2015
Product Mortgage VA mortgage
Issue Settlement process and costs
State/ZIP Code NE 681XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 06/18/2015
Result Timely Response: Yes, Consumer Disputed: Yes

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