Altisource Portfolio Solutions, S.Ã r.l. Complaint: Loan servicing, payments, escrow account

#1424803 17 Jun 2015

Mortgage FHA mortgage

Complaint #1424803 submitted on 06/17/2015 relating to Altisource Portfolio Solutions, S.Ã r.l.. Complaint relates to Mortgage FHA mortgage - Loan servicing, payments, escrow account .

Complaint was submitted via Web and sent to the company on Friday 19th June 2015.

Narrative (may be redacted).

I had XXXX loans with XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX XXXX XXXX. I made XXXX payments via bill pay thru XXXX Bank. I had XXXX accounts XXXX XXXX. It was sent to the wrong account. According to XXXX XXXX XXXX XXXX from XXXX Research Dept, XXXX XX/XX/XXXX XXXX cashed my check for {$1100.00} and sent it on XX/XX/XXXX to Nationwide Credit Inc XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX XXXX EST XXXX. Again XXXX payment was cashed on XX/XX/XXXX and sent again to Nationwide Credit Inc . In XX/XX/XXXX, I made a settlement with Nationwide Credit Inc . I sent them the money. XXXX never corrected their record. Instead of sending the money back, XXXX sent the money someplace else and record my account as delinquent.

Company Altisource Portfolio Solutions, S.Ã r.l.
Complaint ID 1424803
Date Received 06/17/2015
Product Mortgage FHA mortgage
Issue Loan servicing, payments, escrow account
State/ZIP Code NJ 088XX
Consumer Consent Consent provided
Company Public Response Company believes it acted appropriately as authorized by contract or law
Company Response To Customer Closed with non-monetary relief
Submitted Web 06/19/2015
Result Timely Response: Yes, Consumer Disputed: No
 

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