Complaint #1423672 submitted on 06/16/2015 relating to Citibank. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Tuesday 16th June 2015.
We had a Macy 's Store/American Express Credit Card and I had a purchase that I had made in later XXXX, 2015. The billing came due on XXXX/XXXX/15 and I had forgot about the purchase. I was paperless for the credit card, but never received an email or notification until the account was over 30 days past due and they had sent the card to the credit bureau. I as so angry as I had not had a late charge on anything for over 15 years. I am sure it has messed up my credit score. The lady at the card company just brushed it off saying that its not their responsibility since I made the purchase. I asked about the emails and she said they were sent. However, I never received XXXX email. They were rude and were not willing to do a thing. I have paid off the billing and have since closed the card and will never again open a Macy 's Charge.
| Company | Citibank |
| Complaint ID | 1423672 |
| Date Received | 06/16/2015 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | MN 553XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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