Complaint #1423418 submitted on 06/16/2015 relating to Monterey Financial Services, Inc.. Complaint relates to Payday loan Payday loan - Charged fees or interest I didn't expect Charged fees or interest I didn't expect.
Complaint was submitted via Web and sent to the company on Thursday 18th June 2015.
I took out a loan for {$490.00} for furniture. The advertising at the store said " 90 days same as cash financing. '' Wrong!! They said it would be {$550.00} over 90 days and they would charge me an extra {$15.00} to make that XXXX even payments. When I asked how much it would be to pay in full that day ( 5 days later ) I was told it would be {$540.00}. Then I was told it would be {$530.00}. Then after spending 45 minutes on the phone when them and exchanging many e-mails asking where these fees were coming from they had a " supervisor look into it '' and I 'm now paying the original amount plus a {$25.00} service fee. They have been deceptive from the start and just try to get as much money as possible out of people. Now that I 'm trying to pay it online ( for an extra {$10.00} charge ) there are more issue and if I call to pay it there 's another {$15.00} fee.
| Company | Monterey Financial Services, Inc. |
| Complaint ID | 1423418 |
| Date Received | 06/16/2015 |
| Product | Payday loan Payday loan |
| Issue | Charged fees or interest I didn't expect Charged fees or interest I didn't expect |
| State/ZIP Code | WA 982XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes the complaint is the result of a misunderstanding |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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