Complaint #1423016 submitted on 06/16/2015 relating to Regions Financial Corporation. Complaint relates to Mortgage Home equity loan or line of credit - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 18th June 2015.
In XXXX our bank sent us a letter requiring us to prove we have flood insurance ( due to a Heloc acct. ) .Because of misinformation received from XXXX XXXX, a third party vendor, that evaluates FEMA maps, the bank has charged us for insurance. We sent the required info to show we are not in a flood zone. This was verified in writing by a certified letter by XXXX XXXX and our insurance company.All this was FAXed to the bank per their request. Thru many phone calls, e-mail and faxes from us and our insurance agent, we are unable to get anyone to clear this up. Every time we contact them we are told they need some new form /document ( up to XXXX now ) in order to remove the charges. We have been to the bank several times and are told there is nothing they can do because it is the loan dept ( not the bank ) which is located in another state. The loan was opened in our state at our branch office!
| Company | Regions Financial Corporation |
| Complaint ID | 1423016 |
| Date Received | 06/16/2015 |
| Product | Mortgage Home equity loan or line of credit |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | FL 346XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 06/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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