Complaint #1419476 submitted on 06/12/2015 relating to Viamericas. Complaint relates to Money transfers International money transfer - Other transaction issues .
Complaint was submitted via Web and sent to the company on Friday 12th June 2015.
Created an account with Viamericas to transfer money to a friend in XXXX. The account set up included personal bank account numbers to facilitate the transfer. Initially I was notified that the transaction was " successful '', but the recipient never received the funds. The company 's website later indicated the transaction was cancelled. Thankfully, my account was not debited. I made numerous attempts to contact the company 's customer service and have the account closed. Most of the time I was put on hold and then the line went dead. I received XXXX e-mail from XXXX XXXX XXXX ( XXXXXXXXXXXX ), Sr Fraud Risk ManagerViamericas Corporation, on XX/XX/XXXX, stating my request to close the account had been forwarded to their IT department. I have not received any further correspondence and the account appears to be still active. I am concerned about the potential for misuse of my account information.
Older American
| Company | Viamericas |
| Complaint ID | 1419476 |
| Date Received | 06/12/2015 |
| Product | Money transfers International money transfer |
| Issue | Other transaction issues |
| State/ZIP Code | OR 973XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes complaint represents an opportunity for improvement to better serve consumers |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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