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Echelon Financial, Inc. Complaint: Bank account or service #1415141

Echelon Financial, Inc. Complaint: Using a debit or ATM card

#1415141 10 Jun 2015

Bank account or service Other bank product/service

Complaint #1415141 submitted on 06/10/2015 relating to Echelon Financial, Inc.. Complaint relates to Bank account or service Other bank product/service - Using a debit or ATM card .

Complaint was submitted via Web and sent to the company on Monday 15th June 2015.

Narrative (may be redacted).

I tried to apply for a loan online. I was redirected to XXXX to get my credit score.
It was supposed to have been a {$1.00} charge to receive the credit score and NO additional charge if the trial membership was cancelled.
When I was unable to get my score, I called the SAME DAY ( XXXX XXXX,2015 ) and cancelled my membership.
A {$1.00} fee was charged to my account, from both Myscore and XXXX on XXXX XXXX.
HOWEVER, on XXXX XXXX additional fees of {$29.00} from Myscore and {$17.00} from XXXX were charged to my account, even though the membership had been CANCELLED a week earlier.
Since these additional unexpected charges caused an overdraft on my account, I am also being charged {$36.00} PER DAY for overdraft fees.
Myscore has agreed to eventually refund the original {$29.00} plus {$1.00} fees but not any of the overdraft charges.
XXXX is REFUSING to issue any kind of refund.
PLEASE HELP!!!!!!!!!!!!!

Company Echelon Financial, Inc.
Complaint ID 1415141
Date Received 06/10/2015
Product Bank account or service Other bank product/service
Issue Using a debit or ATM card
State/ZIP Code WV 253XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with monetary relief
Submitted Web 06/15/2015
Result Timely Response: No, Consumer Disputed: No
 

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