Complaint #1408747 submitted on 06/05/2015 relating to Radius Global Solutions LLC. Complaint relates to Student loan Non-federal student loan - Dealing with my lender or servicer Trouble with how payments are handled.
Complaint was submitted via Web and sent to the company on Wednesday 10th June 2015.
On XXXX/XXXX/2015 at approximately XXXX, I called Central Credit Servcies LLC at XXXX to make a couple payments ahead on my account. The lady that answered sounded like she had difficulty looking up my account. I had to give her my social security number about XXXX times for her to get it clear. Then she acted like she could n't find my account. I 've called before and they have it up on the screen where all I have to do is verify it. Then she said I have to CALL MONDAY to figure out what happened to my account. She asked for my account number, I gave it to her and she hung up. I was n't rude and do not understand why I was treated like this. I understand it was close to then end of business hours but had she not procrastinated, the payments would have been made. I take her actions as payment refusal and feel Central Credit Services LLC should free me from my loan. I called to make a payment and was refused.
| Company | Radius Global Solutions LLC |
| Complaint ID | 1408747 |
| Date Received | 06/05/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Dealing with my lender or servicer Trouble with how payments are handled |
| State/ZIP Code | IN 461XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/10/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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