Complaint #1407562 submitted on 06/05/2015 relating to JPMorgan Chase & Co.. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Friday 5th June 2015.
I have a card with Chase for many years and I spend a lot of money with the card. I have had couple of instances that I have disputed a charge with them, but their dispute resolution department is very bad at responding to issues. ON this last one, I have started the process XXXX, every time, I have sent them documentation, and after 2-3 weeks I get a letter back from someone saying that they didnt get documents, so they are not doing anything or that they do not feel that I have a case without a reason.
The same is true with all of the services that Visa offers. Like purchase protection, theft protection, extra warranty, and .... Every time, this is a bust.
| Company | JPMorgan Chase & Co. |
| Complaint ID | 1407562 |
| Date Received | 06/05/2015 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | WI 539XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.