Complaint #1404099 submitted on 06/03/2015 relating to Overton, Russell, Doerr and Donovan, LLP. Complaint relates to Debt collection Medical - Improper contact or sharing of info Talked to a third party about my debt.
Complaint was submitted via Web and sent to the company on Friday 5th June 2015.
I have a XXXX debt with a hospital in NY state. Due to several other XXXX debts incurred at the same date and time, I was unable to enter into a payment agreement at an amount the hospital requested. They accepted lower monthly payments but stated since they could not create a payment plan for that amount they sent the debt to a collector. Is that allowed even though I have been making payments on the debt to the hospital?
Also, now that I am able to pay and would like to start a formal payment plan, the hospital staff said they could not since they had sent the debt to a collector, even though they can accept payments on the debt and record it in their billing system.
The collector has placed a collection record on my credit report, though they do not contact me since in my XXXX contact with them I stated that I was making payments directly to the creditor. Are they allowed to do so? If I pay the debt in full to the creditor, can I have the collection record removed from the credit report since they were never involved with the debt?
| Company | Overton, Russell, Doerr and Donovan, LLP |
| Complaint ID | 1404099 |
| Date Received | 06/03/2015 |
| Product | Debt collection Medical |
| Issue | Improper contact or sharing of info Talked to a third party about my debt |
| State/ZIP Code | NC 276XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Untimely response |
| Submitted | Web 06/05/2015 |
| Result | Timely Response: No, Consumer Disputed: No |
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