Complaint #1402580 submitted on 06/02/2015 relating to Synchrony Financial. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Thursday 4th June 2015.
I have a TJX mastercard through GE Capital. I did n't sign up for or request to receive e-Statements. However, I somehow was told I did. This happened when I got a paper statement from a collection agency As soon as I realized that the payment was missed, I asked them why and they said I signed up for e Statements. I did n't. The email address they had on file was n't even mine. I was able to get them to reduce but not forgive the late payment fee. It did n't occur to me that I would be rated XXXX days late. Now they are telling me it 's my fault it was late since I should 've remembered I owed them. This XXXX-late is the only blemish on my credit report. I was an error on both parties -- - I guess I should 've remembered and mailed a payment ... but they still had the incorrect email address and I did n't opt in to the e-statement.
| Company | Synchrony Financial |
| Complaint ID | 1402580 |
| Date Received | 06/02/2015 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | FL 337XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 06/04/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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