Complaint #1397509 submitted on 05/29/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Billing statement .
Complaint was submitted via Web and sent to the company on Friday 29th May 2015.
I had previously used a 0 % interest check, in which for several months I had abalance, and I did make timely payments. During XX/XX/XXXX that balance was paidin full, ended with a XXXX balance. My XX/XX/XXXX statement shows a startingbalance of XXXX, I made a couple purchase transactions during XX/XX/XXXX, and alsoa partial payment on my account. I should have had an ending balance of {$40.00}, although I was instead charged {$1.00} minimum interest, as I had abalance I was told, even though the credit card agreement clearly states Ican avoid paying interest if I pay for purchases in full during the billing cycle.
So the way I understand it, I would have until the due date to pay the $ XXXXto avoid interest. It was later explained that their systems calculated interestif the account was " coming off of a 0 % promo '' even though it had been paid infull timely.
| Company | First National Bank of Omaha |
| Complaint ID | 1397509 |
| Date Received | 05/29/2015 |
| Product | Credit card |
| Issue | Billing statement |
| State/ZIP Code | CO 802XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 05/29/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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