Complaint #1390673 submitted on 05/25/2015 relating to SunTrust Banks, Inc.. Complaint relates to Money transfers Domestic (US) money transfer - Fraud or scam .
Complaint was submitted via Web and sent to the company on Monday 25th May 2015.
I sent XXXX wires in the amounts of {$7500.00} and {$4500.00} respectively from my bank, XXXX XXXX to XXXX XXXX account in Sun Trust Bank. She tried to wire the money to XXXX against my knowledge and wishes. The wire transfer was stopped from her account to XXXX. The Fruad Department said they did an investigation into this.
I sent in a recall of wire from my bank, XXXX XXXX to Sun Trust bank.
They did not send the money back. There investgation took XXXX weeks and they have lied and lied to me telling XXXX that they closed her account and would send her the money back so she could then return it to me.
Sun Trust Bank sent the money instead to the IRS claiming there was an outstanding Levy against XXXX XXXX.
I wish to get my money back from Sun Trust Bank
| Company | SunTrust Banks, Inc. |
| Complaint ID | 1390673 |
| Date Received | 05/25/2015 |
| Product | Money transfers Domestic (US) money transfer |
| Issue | Fraud or scam |
| State/ZIP Code | NY 113XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/25/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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