Complaint #1388580 submitted on 05/22/2015 relating to Continental Finance Company, LLC. Complaint relates to Credit card - Customer service / Customer relations .
Complaint was submitted via Web and sent to the company on Tuesday 16th June 2015.
I sent certified mail to Continental Finance XXXX, they signed for the mail. They elected not to respond. I went above my legal obligations in an effort to resole my concerns and to have the bank update there records. I emailed the vice president of customer service, she explained that they never got any correspondence from me. I explained I had the signature card. She explained it was my responsibility to send her a copy of said signature card. I reminded her it was not. She said she tried in good faith to respond. I then explained an example of good faith would be responding to mail they signed for. She disagreed and refused to remove said inquire and or provide proof I agreed to this company accessing my credit reports.
| Company | Continental Finance Company, LLC |
| Complaint ID | 1388580 |
| Date Received | 05/22/2015 |
| Product | Credit card |
| Issue | Customer service / Customer relations |
| State/ZIP Code | OK 731XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 06/16/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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