Complaint #1388884 submitted on 05/22/2015 relating to SunTrust Banks, Inc.. Complaint relates to Student loan Non-federal student loan - Getting a loan Can't qualify for a loan.
Complaint was submitted via Web and sent to the company on Friday 22nd May 2015.
My wife holds a conditional XXXX. She applied for a loan with Sun Trust for part of her educational costs, and I agreed to co-sign the loan. Sun Trust indicated in its eligibility requirements that permanent residents were eligible to apply for a loan. We received initial acceptance of our application and began the process of supplying all required documents. At the end of the process, Sun Trust rejected our application saying that they would not provide a loan to a conditional XXXX holder. This requirement is not stated in their eligibility requirements. If it had been, we would n't have applied to them. As a result, we wasted a good deal of time and effort in fulfilling their documentation requirements, and I may have suffered adverse consequences to my credit report because of their credit inquiry and ultimate rejection of our loan application.
| Company | SunTrust Banks, Inc. |
| Complaint ID | 1388884 |
| Date Received | 05/22/2015 |
| Product | Student loan Non-federal student loan |
| Issue | Getting a loan Can't qualify for a loan |
| State/ZIP Code | NY 112XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with non-monetary relief |
| Submitted | Web 05/22/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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