Complaint #1387723 submitted on 05/21/2015 relating to East West Bank. Complaint relates to Bank account or service Other bank product/service - Deposits and withdrawals .
Complaint was submitted via Web and sent to the company on Thursday 21st May 2015.
This complaint is filed against EAST WEST BANK, headquarter located in XXXX, CA. I have a business account with this bank, our funds in this bank got stolen several times by ACH online unauthorized withdraws starting last year. The bank refunded me last year for the money stolen from them online system for over {$8000.00}. I changed the account number with East West bank recommended by the bank stuffs aftervise. However the illegal unauthorized ACH online withdrawn happened again on XXXX XXXX, 2015 for {$16000.00} with this new account. The bank now refused to refund me for over XXXX weeks now. I contacted the bank for a lot of times by phone calls and emails. But they said due to this is business account, we are not protected by consumer 's right of 10 days refund rule. They ever recommended to contact the criminal to solve the problem. I never knew this so called merchant and never authorized any payment to this company. But I still called the number provided by bank. First time they provided the number went to someone 's voice mail with the voice mail was full. Then they gave me another number went through a guy was the previous employee of this company. Say no more, the company 's business is phony and maybe online criminals. I think my bank account shall be XXXX liabilities for the funds was stolen from online ACH, without anyone authorization. We never knew this company and never had done anything with the so call merchant.
Clearly, the bank is still refused to refund our money back even I reported them the contacts i made with this company. I reported to the local policy station by no choice.
Please help us, the funds are very important for we are small business. We wo n't survive if the bank still not refunding me.
Thanks
| Company | East West Bank |
| Complaint ID | 1387723 |
| Date Received | 05/21/2015 |
| Product | Bank account or service Other bank product/service |
| Issue | Deposits and withdrawals |
| State/ZIP Code | CA 962XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/21/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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