Complaint #1384494 submitted on 05/20/2015 relating to First National Bank of Omaha. Complaint relates to Credit card - Other fee .
Complaint was submitted via Web and sent to the company on Tuesday 26th May 2015.
I had been a client of First National bank of Omaha since the early XXXX. I just recently noticed they charged me an annual fee of XXXX which I never agreed to. I sent them an e-mail asking why and when had this started because when I applied for the card it had none. The response it happened in XXXX because of the card upgrade that took place. I do n't recall approving them to upgrade or even requested for an upgrade. The credit line with them had even reached up to XXXX but I requested to bring it down about 8 years ago. What is bad they have been charging me this fee and apply it to a XXXX percent interest rate, I only use the card only when promo of lower rates are offered. At this rate nobody would be able to pay them down. They agreed to reverse XXXX fee if I agreed to close my account. I have but I want to request all other fees in the past be reversed to include that high interest rate being charged on them.
The question how much have I lost. I calculated an estimate of interest on the ann. fees being charged.
| Company | First National Bank of Omaha |
| Complaint ID | 1384494 |
| Date Received | 05/20/2015 |
| Product | Credit card |
| Issue | Other fee |
| State/ZIP Code | TX 782XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with monetary relief |
| Submitted | Web 05/26/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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