Complaint #1764136 submitted on 01/29/2016 relating to Citibank. Complaint relates to Prepaid card Gift or merchant card - Unauthorized transactions/trans. issues .
Complaint was submitted via Web and sent to the company on Tuesday 9th February 2016.
XXXX issued a {$50.00} " rebate card '' that showed an expiration date but did not state anywhere on the card that the balance was forfeited at that time. The call center manager XXXX agreed that this was deceptive and had me contact his supervisor, XXXX Agent ID XXXX, a member of corporate support team CITI prepaid. Their phone number is XXXX. The card number is XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. This is a horrible practice and should have the same 5 yr ( at a minimum ) time limit that gift cards have as well.
| Company | Citibank |
| Complaint ID | 1764136 |
| Date Received | 01/29/2016 |
| Product | Prepaid card Gift or merchant card |
| Issue | Unauthorized transactions/trans. issues |
| State/ZIP Code | MN 551XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 02/09/2016 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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