Complaint #1380671 submitted on 05/18/2015 relating to Virtuoso Sourcing Group, LLC.. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Cont'd attempts collect debt not owed Debt resulted from identity theft.
Complaint was submitted via Web and sent to the company on Monday 18th May 2015.
Virtuoso Agency located in XXXX Colorado. The customer service agent was very rude. I had sent them a police report and other items verifying that it I was a victim of identity theft. The original creditor direct energy cleared the balance realizing it was identity theft. I asked the debt collector to send paperwork to XXXX to clear my name. Virtuoso is reporting that it is in open collections to the credit agencies. The agent was rude and said I am not your friend and I do n't care and I do n't have to help you. All I asked was them to send a letter to XXXX that the account was recalled by XXXX because of fraud. They are reporting to the credit agencies even with the fact that they know its fraudulent debt and wont do anything to clear it.
| Company | Virtuoso Sourcing Group, LLC. |
| Complaint ID | 1380671 |
| Date Received | 05/18/2015 |
| Product | Debt collection Other (i.e. phone, health club, etc.) |
| Issue | Cont'd attempts collect debt not owed Debt resulted from identity theft |
| State/ZIP Code | TX 774XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed |
| Submitted | Web 05/18/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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