Complaint #1379524 submitted on 05/17/2015 relating to Enova International, Inc.. Complaint relates to Payday loan Payday loan - Charged bank acct wrong day or amt Charged bank acct wrong day or amt.
Complaint was submitted via Web and sent to the company on Sunday 17th May 2015.
I applied for a loan for on XXXX XXXX, 2015 for {$420.00} providing correct information that I was paid on a monthly basis on the XXXX of the month and the due date for the loan was made XXXX XXXX. I extended the loan and made a partial payment on that date - but when they extended the loan they unilaterally switched my pay frequency to XXXX per month and made the payment due on XXXX XXXX - which I could not pay. I did n't know this until I got a reminder from them on XXXX XXXX. I e-mailed them on XXXX XXXX, and called on XXXX XXXX to get them to correct this error and they refused. They said I had to provide evidence that I was paid monthly, which I e-mailed them on XXXX XXXX. However, they still ran through the payment resulting in a {$29.00} overcharge fee. They have now referred the loan to their collections department. As far as I am concerned unilaterally changing the terms of a contract under the guise of an extension of that contract is fraud.
| Company | Enova International, Inc. |
| Complaint ID | 1379524 |
| Date Received | 05/17/2015 |
| Product | Payday loan Payday loan |
| Issue | Charged bank acct wrong day or amt Charged bank acct wrong day or amt |
| State/ZIP Code | NV 891XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company disputes the facts presented in the complaint |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/17/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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