Complaint #1379062 submitted on 05/15/2015 relating to Army and Air Force Exchange Service. Complaint relates to Credit card - Other .
Complaint was submitted via Web and sent to the company on Friday 15th May 2015.
My complaint is about the Military Star card. I missed an XXXX payment, but made my payment again XXXX XXXX. Before that, I made a payment in XXXX for {$180.00}, and XXXX payments in XXXX for a total of {$400.00}. I am able to get bank statements to show payments made. The company says I owe over {$500.00} and keep reporting me to the credit bureaus as 30 days late. They said my minimum due is {$180.00} and since my last payment was for {$120.00}, I did not meet the requirements. However, I have been making the {$180.00} payments, and even double it in XXXX. They continue reporting me as late. When I tell them that I 've been making payments, they say I have n't. My last statement says I am XXXX payments past due. If they are doing this to me, I am sure they are doing this to many more veterans. Please help.
Servicemember
| Company | Army and Air Force Exchange Service |
| Complaint ID | 1379062 |
| Date Received | 05/15/2015 |
| Product | Credit card |
| Issue | Other |
| State/ZIP Code | WV 260XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/15/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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