AC Autopay, LLC Complaint: Problems when you are unable to pay

#1375035 14 May 2015

Consumer Loan Vehicle lease

Complaint #1375035 submitted on 05/14/2015 relating to AC Autopay, LLC. Complaint relates to Consumer Loan Vehicle lease - Problems when you are unable to pay .

Complaint was submitted via Web and sent to the company on Thursday 14th May 2015.

Narrative (may be redacted).

I want to file a complain, against AC Auto pay. I least a vehicle with this company in the past..
Back in XX/XX/XXXX I decided to terminated my lease and return the vehicle. At the time I only owed {$7000.00} on the vehicle. This lease was a option to buy at the end of the lease. And so every month when I make a payment. Money was put a side to buy the vehicle. At the time when I return the vehicle I have {$3000.00} save to but this vehicle. AC Auto pay sell this vehicle and put on my credit report that I owed {$5400.00} dollars. Which is wrong.
Today I call and trying to settle this account. The representative and I came to a settlement of {$3500.00}. We divided it up into XXXX payment XXXX payment on XX/XX/XXXX XXXX payment on XX/XX/XXXX and the XXXX payment on XX/XX/XXXX I tell the representative that I need something in writing that we settle fro this amount plus I will not make any payment before this letter. She said If I do n't give her my checking account are credit cared this offer is null and void and so she hang-up the phone on me.

Company AC Autopay, LLC
Complaint ID 1375035
Date Received 05/14/2015
Product Consumer Loan Vehicle lease
Issue Problems when you are unable to pay
State/ZIP Code FL 334XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 05/14/2015
Result Timely Response: Yes, Consumer Disputed: Yes
 

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