Complaint #1372276 submitted on 05/12/2015 relating to Rausch, Sturm, Israel, Enerson & Hornik, LLC. Complaint relates to Debt collection Credit card - Disclosure verification of debt Not given enough info to verify debt.
Complaint was submitted via Web and sent to the company on Tuesday 12th May 2015.
I have a payment plan with Rausch, Sturm, Israel, Emerson & Hornik Llc.
By law I requested a letter with the information of how many payments I have left. I requested for that letter alnostv2 weeks ago and I never got it.
I called em yesterday and asked bout it and the guy I talked to told me to call 1/2 hour later which I did. once I asked bout it again the guy hang up on me. I called XXXX or XXXX tines more without any luck finally I ended up talking to a different person who asked me for some information and told me he will get somebody to call me but nobody did.
I called this morning again and after several calls in which I was left waiting until they hang up on me every time I finally talked to a guy whose namevas XXXX.
He asked me for the same information the other guy asked and promised me to send me an email with the info I requested but he never sent me the email and by law if I requested the info bout how many payments left I have they have to provide it but they never did.
| Company | Rausch, Sturm, Israel, Enerson & Hornik, LLC |
| Complaint ID | 1372276 |
| Date Received | 05/12/2015 |
| Product | Debt collection Credit card |
| Issue | Disclosure verification of debt Not given enough info to verify debt |
| State/ZIP Code | WI 537XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/12/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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