Complaint #1369564 submitted on 05/11/2015 relating to Synchrony Financial. Complaint relates to Credit card - Other fee .
Complaint was submitted via Web and sent to the company on Monday 11th May 2015.
I opened a Lowes credit card in XXXX 2015. They contract their cards with Synchrony Bank. My XXXX payment of {$42.00} was due in XXXX. I made a phone payment got a confirmation number. Three days later I got a call from the bank about my payment. Called back was told payment was received. Happened again. So XXXX times I was told payment received. They I get my XXXX statement showing payment was n't received and a late fee and the payment was {$180.00}. So $ XXXX {$84.00} which I sent and a letter saying there should be no late fees since I made and was told XXXX times it was made. Even with a late fee {$84.00} & XXXX is {$100.00}. XXXX statement arrives and again a late fee and a payment of {$.00} I send {$100.00} with another letter stating there should be no late fees. They declined my request. So XXXX statement arrives and they say my payment is now {$320.00} How in four months can my payment go from {$42.00} to {$320.00}. They keep saying there 's a past due amount of {$160.00} I have made all 4 monthly payments and wrote numerous letters every month. What is this {$160.00} for? I checked your web site and seen other complaints with this bank about phone payments. I will be also writing a letter to Lowes letting them know I will never shop in their store again. My credit is ruined I 'm sure because of this bank. I want ALL FEES taken off this account. I do n't even know what it 's for either. I made the payment was told XXXX times it was made. THEIR fault. I even talked to a person and was told this.
Older American
Company | Synchrony Financial |
Complaint ID | 1369564 |
Date Received | 05/11/2015 |
Product | Credit card |
Issue | Other fee |
State/ZIP Code | OH 431XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with monetary relief |
Submitted | Web 05/11/2015 |
Result | Timely Response: Yes, Consumer Disputed: No |
Leave your comments and feedback below.