Complaint #1366428 submitted on 05/07/2015 relating to Helm Associates. Complaint relates to Consumer Loan Vehicle loan - Taking out the loan or lease .
Complaint was submitted via Web and sent to the company on Thursday 7th May 2015.
In XX/XX/XXXX purchased a XX/XX/XXXX Chevy Impala. Since then I believe the car sold to me is a lemon. In the past year I have experienced many different problems, along with constant recalls from the transmission and the ignition which is linked to accidents. None of these problems have been fixed. I recently took the car into a service center and they informed me of not only the problems I was aware of, but also they then informed me not only was the car not worth the blue book value, but the engine was going to fail probably within the next week. I have since then decided to turn the car back into the place of purchase and have called and informed of the decision to return the car. Since then I have received constant harassing phone calls from them, but I have informed them I ca n't bring the car in because they have zapped the car so I am unable to drive the car to them. I did inform them the location of the car so they can come and retrieve it. During the entire process I feel as though I have been disrespected by several members of their staff and was not dealt with in a professional manner. I also feel as though they have threatened me and told me how " they '' will handle the situation. There is a right and a wrong way to deal with a customer, and their customer service has been appalling. My final conclusion is that B & B Auto is a company that is not honest and will sell a car to anyone if it means them making a dollar. They are disrespectful and do n't value their customers. Sadly I have heard this about them before, but now I have experienced it for myself and will not be recommending them to anyone.
| Company | Helm Associates |
| Complaint ID | 1366428 |
| Date Received | 05/07/2015 |
| Product | Consumer Loan Vehicle loan |
| Issue | Taking out the loan or lease |
| State/ZIP Code | PA 191XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/07/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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