Complaint #1358304 submitted on 05/04/2015 relating to TransUnion Intermediate Holdings, Inc.. Complaint relates to Credit reporting - Credit reporting company's investigation Inadequate help over the phone.
Complaint was submitted via Web and sent to the company on Tuesday 5th May 2015.
TransUnion provides an invalid address and zip code combination for receiving consumer disputes. Because the Postal Service will only deliver certified mail ( return receipt requested ) to an address and zip code combination recognized as valid in the USPS system, TransUnion 's failure to provide consumers with a proper address makes it impossible for consumers to obtain proof that they mailed dispute documentation to TransUnion. USPS refuses to deliver certified mail to the address TransUnion provides for consumer dispute documentation.
TransUnion provides this address and zip code for disputes : TransUnion Consumer RelationsPO Box XXXX PA XXXX I attempted to mail a certified letter containing documentation relevant to my dispute, USPS refused. They said it was not a valid zip code and address. I reconfirmed the zip code and address with TransUnion. I also checked forums to see if other consumers were having this problem, and sure enough, it is being reported in various consumer complaint forums ( for example XXXX ).
I called TransUnion to request a different zip code. I was told that the above address and zip code combination was correct. They told me if I was having problems with that zip code, I could fax the materials. I was given a list of XXXX items that had to be included in the fax, in order, or the fax would not be accepted. I was also told the fax number was often busy, and so I should attempt to fax my materials multiple times.
I concluded that TransUnion was intentionally making it difficult for consumers to dispute items on their credit reports.
| Company | TransUnion Intermediate Holdings, Inc. |
| Complaint ID | 1358304 |
| Date Received | 05/04/2015 |
| Product | Credit reporting |
| Issue | Credit reporting company's investigation Inadequate help over the phone |
| State/ZIP Code | IL 606XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/05/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.