Complaint #1359506 submitted on 05/04/2015 relating to ECMC Group, Inc.. Complaint relates to Debt collection Federal student loan - Cont'd attempts collect debt not owed Debt was paid.
Complaint was submitted via Web and sent to the company on Monday 4th May 2015.
I was contacted by Premiere Credit about removing my Wage Garnishment from a defaulted student loan. I wanted this removed so I could start paying back the student loan without further damaging my credit, so I agreed to a XXXX program that had me pay a set amount each month on time to remove the debt. I was told that after the XXXX month had been paid, I was to contact them to remove the auto-payments from my account and discuss how I would start to pay directly to my loans and remove my wage garnishment.
I have tried to contact them for a couple weeks now, but each time I call their number and try to speak with a person, it says that their lines are too busy and I should leave a message for them to call me back. I have done this a XXXX times as well as e-mailed them and still no one has contacted me a XXXX later.
| Company | ECMC Group, Inc. |
| Complaint ID | 1359506 |
| Date Received | 05/04/2015 |
| Product | Debt collection Federal student loan |
| Issue | Cont'd attempts collect debt not owed Debt was paid |
| State/ZIP Code | MS 396XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 05/04/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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