Complaint #1350450 submitted on 04/28/2015 relating to Nationstar Mortgage. Complaint relates to Mortgage FHA mortgage - Loan modification,collection,foreclosure .
Complaint was submitted via Web and sent to the company on Tuesday 28th April 2015.
I was doing fine until ... ..
I have a 4.875 % and put in the application for a home mod thru Nationstar Mort Co.
They told me I would have to go thru a FHA trial period for 4 months. They dropped my payment {$80.00}. After about 4 months they then told me I would be on a 4 % so that was bringing me down .875 %. I told them to cancel. I then made my regular payments. They sent me a check for {$300.00} and I called and was told that it was escrow money. I cashed it. About 3 weeks later I received a check for {$1700.00} and I told the wife that escrow must have been way over. so I cashed it. Now I am a month behind and they are charging me a late charge. I can not refinance or do anything until I make a double payment including late charges that are building up each month. I spent hours on the phone finally getting to the person that is capable of making decisions and they said they would call me with a decision. They did not call or respond in any way. If anyone has anything to do with Nationstar Mort Co. " Please beware ''
| Company | Nationstar Mortgage |
| Complaint ID | 1350450 |
| Date Received | 04/28/2015 |
| Product | Mortgage FHA mortgage |
| Issue | Loan modification,collection,foreclosure |
| State/ZIP Code | CA 936XX |
| Consumer Consent | Consent provided |
| Company Public Response | |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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