Complaint #1350383 submitted on 04/28/2015 relating to Pacific Union Financial, LLC. Complaint relates to Mortgage VA mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Tuesday 28th April 2015.
XXXX 2014 I refinanced my VA loan with a VA IRRRL with Pacific Union Financial - however instead of my interest rate going down it went up. The lender then discovered they could not insure the loan with VA, so the made me refinance, although they fired me XXXX 2014. They could not refinance me until XXXX, so they held the loan in their portfolio - and made us pay the higher interest for those 8 mos. In XXXX they paid my escrow from the old loan, collected escrow funds on the HUD and I 've been paying monthly escrow. My current escrow balance is over {$10000.00} ( my RE taxes are only {$6500.00} annually ). The escrow balance from the old loan was applied to new loan.. and I can not get Pacific Union to release the extra funds.
| Company | Pacific Union Financial, LLC |
| Complaint ID | 1350383 |
| Date Received | 04/28/2015 |
| Product | Mortgage VA mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | TX 750XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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