Complaint #1342797 submitted on 04/22/2015 relating to ECMC Group, Inc.. Complaint relates to Debt collection Federal student loan - Communication tactics Called after sent written cease of comm.
Complaint was submitted via Web and sent to the company on Tuesday 28th April 2015.
I submitted a claim with the cfpb in XXXX ( case # XXXX related to case # XXXX ) where I asked ECMC in writing to cease all phone calls to me at both my work and my cell. Their response on the explanation of closure is " Nevertheless, ECMC has honored your request and placed your account into a do not call status. '' Yesterday XXXX/XXXX/15 at XXXX XXXX contacted me in an attempt to collect on this debt. Then she informed me that no automated computer or recording would ever be contacting me. Today XXXX/XXXX/15 at XXXX XXXX called me and it was a computer/automated call. Then again at XXXX this same day XXXX/XXXX/2015 another call to me was made from ECMC from XXXX. So they are not doing what they promised cfpb, nor me. This case is pending a hearing and I need EVERYTHING in writing either via email or letter. And I need them to cease the calls immediately.
| Company | ECMC Group, Inc. |
| Complaint ID | 1342797 |
| Date Received | 04/22/2015 |
| Product | Debt collection Federal student loan |
| Issue | Communication tactics Called after sent written cease of comm |
| State/ZIP Code | IN 460XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/28/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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