Complaint #1342363 submitted on 04/22/2015 relating to Mortgage Solutions of Colorado, LLC. Complaint relates to Mortgage VA mortgage - Loan servicing, payments, escrow account .
Complaint was submitted via Web and sent to the company on Thursday 30th April 2015.
I got XXXX and was off work for a couple of months and we got behind on the mortgage so I wanted to do a modification and went through the process we sent in all our information and waited on their response. Finally we got a letter in the mail informing us that our mortgage payment has went up over XXXX dollars a month for the rest of the loan. Our payment went from XXXX to XXXX for the remainder of the loan. We were told to pay the new monthly payment or they will take home. After talking to many different people asking why our mortgage has went up someone finally told me that after looking at our finances they determined that we could afford the make the higher payment and if we could n't we would have to do a short sale or get our home taken. This is the WORST mortgage company in America!!!!!
Servicemember
| Company | Mortgage Solutions of Colorado, LLC |
| Complaint ID | 1342363 |
| Date Received | 04/22/2015 |
| Product | Mortgage VA mortgage |
| Issue | Loan servicing, payments, escrow account |
| State/ZIP Code | CO 809XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company believes it acted appropriately as authorized by contract or law |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/30/2015 |
| Result | Timely Response: Yes, Consumer Disputed: Yes |
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