Complaint #1336287 submitted on 04/19/2015 relating to ECMC Group, Inc.. Complaint relates to Debt collection Federal student loan - False statements or representation Attempted to collect wrong amount.
Complaint was submitted via Web and sent to the company on Sunday 19th April 2015.
I contacted the loan servicer of my {$680.00} XXXX loan to inquire about the option to rehabilitate my loan. i was advised I do not qualify for loan rehabilitation due to the dollar amount of the loan.. I then inquired about setting up a payment arrangement and was advised I do not qualify for a payment arrangement due to the dollar amount of the loan. I then confirmed with the rep that my only option was to pay the balance in full she responded that no that is not what she said my options were to pay in full or make payments online as I wish but that it would not be considered a payment arrangement.
| Company | ECMC Group, Inc. |
| Complaint ID | 1336287 |
| Date Received | 04/19/2015 |
| Product | Debt collection Federal student loan |
| Issue | False statements or representation Attempted to collect wrong amount |
| State/ZIP Code | CA 958XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company chooses not to provide a public response |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/19/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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