Complaint #1334726 submitted on 04/17/2015 relating to Asset Recovery Solutions, LLC. Complaint relates to Debt collection Other (i.e. phone, health club, etc.) - Communication tactics Used obscene/profane/abusive language.
Complaint was submitted via Web and sent to the company on Friday 17th April 2015.
I did n't know I owed University XXXX XXXX money. Once I realized that I owed their company money I made the effort to pay them off and was forwarded to Asset Recovery Solutions which is who University XXXX XXXX goes through for debt collections. I made an agreement with an Asset Recovery Solutions Representative where I could get my debt deleted form my credit report in writing after I completed my payments successfully. I met the terms of our agreement successfully, but has not received the later we agreed upon.
Instead I have been told Asset Recovery Solutions does not have my Social Security number or access to my name on file, and to contact University XXXX XXXX. I contacted University XXXX XXXX. I got a letter that said the debt was paid in full, but the letter said nothing about deleting my paid off debt from my credit report. Which is lying/manipulating me from the original agreement.
I even called University XXXX XXXX to talk to someone about this. I keep being told to contact Asset Recovery Solutions or I get transferred to department after department after department. I was told XXXX day the department who can help me does n't want to take my call. I was even give a fake number of XXXX on XXXX XXXX at XXXX.
This is turning into a total nightmare! People want to take my tuition and scam me when I have done my part on a simple agreement!
Company | Asset Recovery Solutions, LLC |
Complaint ID | 1334726 |
Date Received | 04/17/2015 |
Product | Debt collection Other (i.e. phone, health club, etc.) |
Issue | Communication tactics Used obscene/profane/abusive language |
State/ZIP Code | WA 984XX |
Consumer Consent | Consent provided |
Company Public Response | Company can't verify or dispute the facts in the complaint |
Company Response To Customer | Closed with explanation |
Submitted | Web 04/17/2015 |
Result | Timely Response: Yes, Consumer Disputed: Yes |
Leave your comments and feedback below.