Complaint #1326177 submitted on 04/11/2015 relating to CarMax, Inc.. Complaint relates to Consumer Loan Vehicle loan - Problems when you are unable to pay .
Complaint was submitted via Web and sent to the company on Tuesday 14th April 2015.
I was not informed in writing regarding a possible charge off for bad debt nor given the chance to rectify the situation which I could have done. I have been paying on the car loan for four months not knowing it had been charged off. When I attempted to contact the company for past due amount and payoff quote I was denied the information. I was also harassed and threatened by a collection agency and she did n't provide me with a name of the agency or information on her call until she started calling around to people I know, which I am not sure how she got those numbers. I attempted to come to an arrangement with her but she threatened me and told me that she does n't have any information for me. I also filed a detailed report with the XXXX and with the FTC.
Company | CarMax, Inc. |
Complaint ID | 1326177 |
Date Received | 04/11/2015 |
Product | Consumer Loan Vehicle loan |
Issue | Problems when you are unable to pay |
State/ZIP Code | TX 774XX |
Consumer Consent | Consent provided |
Company Public Response | |
Company Response To Customer | Closed with explanation |
Submitted | Web 04/14/2015 |
Result | Timely Response: Yes, Consumer Disputed: Yes |
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