CarMax, Inc. Complaint: Problems when you are unable to pay

#1326177 11 Apr 2015

Consumer Loan Vehicle loan

Complaint #1326177 submitted on 04/11/2015 relating to CarMax, Inc.. Complaint relates to Consumer Loan Vehicle loan - Problems when you are unable to pay .

Complaint was submitted via Web and sent to the company on Tuesday 14th April 2015.

Narrative (may be redacted).

I was not informed in writing regarding a possible charge off for bad debt nor given the chance to rectify the situation which I could have done. I have been paying on the car loan for four months not knowing it had been charged off. When I attempted to contact the company for past due amount and payoff quote I was denied the information. I was also harassed and threatened by a collection agency and she did n't provide me with a name of the agency or information on her call until she started calling around to people I know, which I am not sure how she got those numbers. I attempted to come to an arrangement with her but she threatened me and told me that she does n't have any information for me. I also filed a detailed report with the XXXX and with the FTC.

Company CarMax, Inc.
Complaint ID 1326177
Date Received 04/11/2015
Product Consumer Loan Vehicle loan
Issue Problems when you are unable to pay
State/ZIP Code TX 774XX
Consumer Consent Consent provided
Company Public Response
Company Response To Customer Closed with explanation
Submitted Web 04/14/2015
Result Timely Response: Yes, Consumer Disputed: Yes
 

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