Complaint #1313341 submitted on 04/02/2015 relating to State Employee's Credit Union. Complaint relates to Consumer Loan Vehicle loan - Problems when you are unable to pay .
Complaint was submitted via Web and sent to the company on Thursday 9th April 2015.
I lost my job shortly after purchasing my vehicle. I 've tried numerous of times to set reasonable arrangements on both my personal and car loan. I 've asked for clarity and everyone seems to provide different information. The branch manager was very rude and unhelpful. I went higher up the chain to the DM XXXX XXXX. XXXX is horrible. She 's also very unhelpful and argumentative. Each time I 've contacted her for information about my loans and options, she 's given me inaccurate information. I visited another the branch, and they were only able to produce 4 months worth of payment history. No one can answer my question of " who is above XXXX?. '' I 've never seen business like this. I 've visited other branches in the past and received much better care. I 'm just shocked that XXXX would have someone like her in a management role.
| Company | State Employee's Credit Union |
| Complaint ID | 1313341 |
| Date Received | 04/02/2015 |
| Product | Consumer Loan Vehicle loan |
| Issue | Problems when you are unable to pay |
| State/ZIP Code | NC 275XX |
| Consumer Consent | Consent provided |
| Company Public Response | Company disputes the facts presented in the complaint |
| Company Response To Customer | Closed with explanation |
| Submitted | Web 04/09/2015 |
| Result | Timely Response: Yes, Consumer Disputed: No |
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